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Subject hereto, if the Customer disagree with the bookmaker on any matter pertaining to the observance and fulfillment of a betting arrangement between the customer and the Bookmaker, including payouts, outcomes, odds and other material terms of the arrangement, as well as declaring such arrangement unconcluded or void, the Customer agree that any that any disputes shall be settled by serving a complaint to the Bookmaker. Under the pre-trial procedure, the Customer claiming the violation of its rights shall serve a written complaint to the Bookmaker via email. A complaint shall be served within 10 (ten) days of the day when the Customer became aware or should have become aware of the violation of their rights. Documents supporting and substantiating such complaint shall be enclosed. In default of sufficient grounds for the complaint, the same shall be returned without examination. All bet calculation claims for Cyber-Live games are accepted within 72 hours from the moment of game ending. The Customer Support Team undertakes to provide the Client with a full and detailed response with regard to the complaint, within thirty (30) days from the date of the submission of the complaint. In addition, where the resolution depends on the Client to provide further information, the period of thirty (30) days will be extended until all necessary information is submitted. …